Our policies of directly employing staff, delivering focused training, deployment of our own plant and machinery, together with the effective management of a highly competent supply chain, ensures we maintain our unrivalled record of delivering quality projects on time and within budget.
We ensure that our quality policy statement and the associated procedures apply to all activities and work undertaken within the company. We are committed to quality excellence, as well as providing unrivalled customer service, and we achieve this by:
- Services that meet all standard requirements
- First class customer service, proven by the partnering relationships we have built up with a number of valued clients
- Involvement of people – our staff, supply chain and customers
- System approach to management
- Complete and on-time project delivery
- Continual review and improvement
- Complying with all legislation relating to quality, cost, performance, safety & reliability.
Our approach is to listen and openly discuss the individual needs of every contract so our clients get exactly what they require and more importantly, know exactly what they are getting before any contract is signed. We continuously monitor and review every project to ensure that expectations are being met.
We are also committed to continually review and improve processes, products and services. We will achieve our improvement targets through continual training and communication of the key business objectives to all personnel. A Director has been assigned to monitoring and ensures full compliance of our quality processes and control as an on-going function. There are of course regular external audits of our procedures. Our quality system is flexible which enables us to adapt to meet individual clients systems and requirements to maintain the highest standards of quality.
By directly employing operatives to carry out the majority of trades on site, we have the advantage of complete control over quality of workmanship to ensure client satisfaction on all projects undertaken.
Our Integrated Management System is accredited by ISO 9001.